frequently asked questions

GENERAL

1

Where is Lagoa STATION located?

We are located in Lagoa, Algarve, at Rua de Alagoas Brancas, 8400-424.

2

Is parking available?

Yes, we offer free parking for club visitors.

3

Do you have changing rooms and showers?

Yes. The club has changing rooms and showers available for players.

4

Can I rent padel rackets?

Yes. Rackets are available to rent at reception/bar.

5

Do you sell balls and equipment?

Yes. We offer a selection of padel balls, accessories and t-shirts.
We currently do not sell or rent padel shoes.

6

Do you organise tournaments and events?

Yes. We regularly organise tournaments, social events and community activities.
You can find more information in our Events & Community section.

7

Are dogs allowed?

Yes, as long as they are supervised and respectful of other club visitors.

8

Do you have a lounge or bar area?

Yes. Lagoa STATION has a social lounge area where you can relax before or after your games.
You can also check out our foodtruck menu.

BOOKINGS & COURTS

1

How can I book a court?

Court bookings can be made through the Tieplayer app (here) or directly with our team through the available contact channels.

2

Do I need to be a member to book?

No. Anyone can book and play at Lagoa STATION.

3

Can I cancel a booking?

Yes. Cancellations must be made at least 24 hours in advance.

4

What happens in case of a no-show?

Late cancellations or no-shows may be subject to the applicable cancellation fee.

5

What happens in case of rain?

If weather conditions do not allow safe play, the booking may be rescheduled or cancelled at no additional cost.

6

Can I enter the court without a booking?

No. Only players with a valid booking or students attending a lesson may use the co

MEMBERSHIPS

1

How can I became a member?

You can join through the Tieplayer app on the Lagoa STATION page, by email or directly at our reception.

2

What is the difference between Flex, Full and Family Memberships?

Flex Memberships are ideal for seasonal players,
Full Memberships are designed for frequent players, and Family Memberships are tailored for households with multiple players.

3

Which membership is best for me?

Casual players usually choose Flex Memberships, while regular players benefit most from Full Membership plans.

4

What does "Unlimited Bookings" and "No-Cost Court Bookings" mean?

Unlimited Bookings means you can reserve courts as often as you like within your membership conditions.
Selected memberships also include court bookings at no additional cost during eligible hours.
To ensure fair court availability for all players, late cancellations and no-shows remain subject to the applicable cancellation fee.

5

What are Low Peak and High Peak hours?

These refer to different court usage periods during the day, depending on the selected membership.

6

Can I bring guests to play?

Yes. Some memberships include free annual guest passes for non-members.

7

Do memberships include tournament discounts?

Yes. Some memberships include discounts on weekly and social tournaments. Excluding Portuguese Federation Tournaments.

8

Do memberships include discounts on products and lessons?

Yes. Some memberships include discounts on Bullpadel products and experimental lessons only. Padel Academy it's not included.

9

Is there a minimum commitment period?

Yes. It's refered on every memberships the commitment period,  depending on the selected plan. 

10

Are memberships transferable?

No. All memberships are personal and non-transferable.

11

Can I pause my membership while I'm away?

Memberships cannot be temporarily paused during holidays or periods away from Lagoa STATION.
Flex Memberships are generally the most suitable option for seasonal players and frequent travellers.

ACADEMY & LESSONS

1

How can I sign up for lessons?

To register for group lessons, private lessons or lesson packs, please visit app.lagoastation.com and request your preferred option.

2

Do you offer lessons for beginners?

Yes. We offer lessons for all levels, including beginners.

3

Do you offer both group and private lessons?

Yes. We organise group lessons for adults and juniors, as well as private individual and group coaching sessions.

4

How long are the lessons?

Group lessons last 60 or 90 minutes, while private lessons last 60 minutes.
Kids lessons last 45 minutes.

5

Is there a commitment for group lessons?

Yes. Group lessons run once per week with a minimum commitment of 5 months.
Please refer to the club regulations here.

6

How are the groups organised?

Groups are organised according to age, playing level and schedule availability.

7

How do monthly fees work?

The monthly fee guarantees your place in the group and includes four lessons per month.
Months with five weeks do not incur any additional cost.

8

Can I make up for a missed lesson?

Student absences or holidays do not automatically qualify for replacement lessons, and the monthly fee remains payable in full.

9

Can I temporarily suspend my registration?

No. Group lesson registrations have a minimum time commitment and cannot be temporarily suspended. To keep a reserved spot in the group, the monthly fee must still be paid in full.

POLICIES

1

Does the club provide sports insurance?

Yes. Players with a valid booking and properly registered in the match are covered by the club’s sports insurance.

2

What should I do in case of injury?

Any injury or incident must be reported within 24 hours of the occurrence.

3

Is Lagoa STATION responsible for lost belongings?

No. We recommend that personal belongings are not left unattended.
Found items will be kept at reception for 30 days.

4

Does LS use photos or videos from club activities?

Yes. We occasionally capture photos and videos for use on our official channels.
If you do not wish to appear, simply let us know in writing.

USEFUL LINKS

(Call to a Portuguese mobile number – standard rates apply)

Whatsapp available

for padel retreat packs contact here

booking@lagoastation.com

opening time

Segunda-feira - Sexta-feira
08:00 - 23:00
Sábado - Domingo
09:00 - 21:00

locations